Terms and conditions


Terms of Use

1. Electronic Record

1.1 The present document shall constitute and be deemed to be electronic record as defined and in accordance to the provisions of the Information Technology Act, 2000 and the rules made there under, applicable to electronic record, as well as any amended provisions including but not limited to legislations stipulated in various statues relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.2 This document is being published on www.BookOnCoco.com and its Mobile Application in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011.

1. Introduction

2.1 We thank You (Customer/User/You/Your) for registering with BookOnCoco as its brand, (We/Us/Our/BookOnCoco) on http://www.BookOnCoco.com (Website) as well as on our Mobile Application (App). Your agreement with us includes these User Terms and Conditions of Use (Terms) and our Privacy Policy (together the Policies). If You dont agree with these Terms, then please dont use our services (defined later). Please note that You will not be able to book services offered by BookOnCoco, if You have not clicked and accepted these Terms.

2.2 By agreeing to these Terms, You hereby agree to the following: (i) That You are at least 18 years of age or older to consent to these Terms. (ii) That You have the power to enter a binding contract with Us and are not barred from doing so under any applicable laws. (iii) That any registration information that You submit to Us is true, accurate and complete, and You agree to keep it that way at all times.

6. Will my room be cleaned-up after the service.

No need to worry about the aftermath. BookOnCoco stylist will ensure your room is cleaned up and returned to its original state before leaving.

2.3 Membership Eligibility

Use of the Website and/or the App as well as other services provided by BookOnCoco are available only to persons who can enter into a legally binding contract under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website/App or place orders telephonically. If You are a minor i.e. under the age of 18 years, You shall not register as a member of the Website/App and shall not transact or use the Website/App or avail any Services. It is however clarified that whilst registering as a member of the website or placing any order telephonically, BookOnCoco shall solely rely upon the information provided by You and representations made. In the event the information provided is found to be incorrect, You undertake to indemnify BookOnCoco and hold BookOnCoco harmless against any third party civil or criminal claim.

3. User Account, Password and Security

For any purchases to be made through the Website/App directly it is mandatory for You to become a member. Upon registering Yourself, You will receive a One Time Password (OTP) and account designation upon completing the Website/Apps registration process. Every time You log in, You will require Your handheld telephonic device to complete the log in. Each time You log in, You will be assigned an unique OTP. You are responsible for maintaining the confidentiality of the OTP and account, and are fully responsible for all activities that occur under Your account. You agree to (a) immediately notify BookOnCoco in case of any unauthorized use of Your account or any other breach of security, and (b) ensure that You exit from Your account at the end of each session. BookOnCoco cannot and will not be liable for any loss or damage arising from Your failure to comply with this clause.

4. Use of Our Services

4.1 You understand and agree that by registering with BookOnCoco, You will be able to opt for wellness, grooming and beauty services (Service) within the premise and comforts of Your home. BookOnCoco is only an aggregator/marketplace for technicians of different grades and caliber.

4.2 At BookOnCoco, all appointments are booked online through our Website/App or telephonically and are subject to availability of technicians and service slots. In the event You have booked an appointment, and our technicians fail to reach You on time, every attempt will be made to inform You of such delay. However, our maximum liability under any and all circumstances shall be limited to rescheduling the appointment to the next convenient available time slot.

5. User Account

5.1 By choosing to opt for a home service a service You understand and agree that while our aim is to deliver a great service experience every time, there are certain obligations on You as Customer as well. i. You shall be liable to make complete payment for all Services availed as per the invoice presented to You after use of Services which shall include service fees, product costs and statutory taxes. ii. You shall ensure that there is no misuse, soiling and/or damaging of any of the devices/products (technical and/or non-technical) used by the technicians. iii. You shall not at anytime ask the technician to commit/omit doing any act that is contrary to the model adopted by the technicians in course of rendering Services. Our technicians have the right to refuse a service request from the Customer for any reason whatsoever. In case of any grievance in this regard, You are advised to kindly contact our customer care for complaints and assistance. iv. You or any member within Your home premise, shall not at any point misbehave with our technicians, harass or use abusive language or use physical violence and/or behave in any manner that is unlawful. In the event You are unhappy with the Services, You may ask our technicians to leave, followed by lodging a complaint/feedback on our Website/App. We will get back to You with specialized assistance within 24 hours of receipt of the message.

5.2 BookOnCoco endeavors to provide a comfortable and flawless experience to all its customers. However, in case of any loss or damage suffered by the Customer arising directly out of the technicians fault and solely attributable to the negligence of the technician in course of rendering Services, the total liability of BookOnCoco shall in all cases be limited to an amount not exceeding Rs 15,000/- (Rupees Fifteen Thousand Only) subject to a detailed enquiry and inspection by BookOnCoco. BookOnCoco shall not be liable for any damages of any kind arising from the use of the Services in case such damage is incidental, punitive, and consequential.

5.3 BookOnCoco encourages all its Customers to take full responsibility of their belongings. In case any items or belongings of the Customer is found to be missing post availing Services, the Customer shall have to notify BookOnCoco within twenty four (24) hours from the time of availing such Services. BookOnCoco shall try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

5.4 If the Customer suspects any wrongdoing (legal or illegal) or has any complaint in respect of the Services or regarding the technicians, the Customer is encouraged to inform BookOnCoco of the same in writing within 24 hours of using the Services of BookOnCoco. BookOnCoco shall not be liable for the conduct of its technicians.

5.5 Cancellation of Services - In the event the Customer has booked a service on the Website/App and made an online payment for same, BookOnCoco shall send a message using Short Messaging Service (SMS)/Whatsapp to the designated contact number of such Customer, confirming such Services and acknowledging such payment. In the event the Customer cancels the appointment, once the payment for the same is made, the Customer shall have the following options for refund: i. Refund of entire amount paid, in to the designated bank account of such customer. This may take up to 14 working days depending on the bank of the customer. ii. Refund of entire amount paid, into the BookOnCoco Wallet of the Customer. The amount shall remain in the Customers wallet, and may be redeemed by the Customer on their next purchase.

6. Intellectual Property Rights

6.1 Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, BookOnCoco owns all Intellectual Property Rights to and in the Website/App, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that You shall not use, reproduce or distribute any content from the Website/App belonging to BookOnCoco without obtaining an express authorization from BookOnCoco.

6.2 Notwithstanding the foregoing, it is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which You may upload, transmit or store when making use of our Services. However, with regard to the product customization Service (as against other Services like blogs and forums) You expressly agree that by uploading and posting content on to the Website/App for public viewing and reproduction/use of Your content by third party users, You accept as the User whereby You grant a non-exclusive license for the use of the same.

7. Indemnification

You agree to indemnify, defend and hold harmless BookOnCoco from and against any and You shall indemnify and hold harmless BookOnCoco, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights of a third party.

8. Pricing

Prices for products and Services are described on our Website/App and are incorporated into these Terms by reference. All prices are in Indian rupees and are subject to change at the sole discretion of BookOnCoco without prior notice to the Customer.

9. Termination

9.1 BookOnCoco may de-register You from its platform and/or terminate Your use of the Website/App or its Services if it believes, in its sole and absolute discretion that You have breached, violated, abused, or unethically manipulated or exploited any of these Terms.

9.2 Notwithstanding anything mentioned in 9.1 above, these Terms will survive indefinitely unless and until BookOnCoco chooses to terminate them.

9.3 If You or BookOnCoco terminates Your use of the Website/App or any Service, BookOnCoco may delete any content or other materials relating to Your use of the Service and BookOnCoco will have no liability to You or any third party for doing so.

9.4 You shall be liable to pay for any Service or product that You have already ordered / used till the time of Termination by either party whatsoever.

10. Governing Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. In the event of dispute between the parties pertaining to these Terms as well as for any Service/product sold by BookOnCoco through the Website/App or for bookings made telephonically, the same shall be subject to the exclusive jurisdiction of the of the courts at Delhi

11. Severability

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

12. Amendment

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms at any time without any prior notification to user(s) and the amended and revised Terms shall be effective forthwith. Your continued use of our Services will signify Your deemed acceptance of the revised Terms.